Warranty Information

Warranty
MagnaValves are warranted to be free from defects in material or construction and will be repaired or replaced at our option within the warranty period. If your MagnaValve is replaced during the warranty period, we have the option of sending a refurbished MagnaValve as a replacement. Please contact the factory for a Returned Goods authorization number to expedite your order. Customer to pay shipping costs from customer to EI for in-warranty repair. Customer to pay shipping cost both directions for out-of-warranty items. Please consider calling for technical assistance prior to returning products to EI. We can often help identify the problem and perhaps save you a lot of time and expense. If you must return a product for repair, be sure to identify the model and serial number on all packing slips. Please include the name of a technical contact person in case we have questions about the repair. Failure to provide this information can delay the return of your repair item.

Out-of-Warranty
Items out-of-warranty will be repaired at customer's request and the cost of repair will be disclosed prior to proceeding with the repair. A purchase order must be received prior to repair. Please include the name of a technical contact person in case our repair department has questions.

Warranty Extension
The original warranty will continue in effect after a repair. The repair work itself will be warranted for 90 days after a repair. In the event a unit cannot be repaired but must be replaced then the remainder warranty period will be transferred to the replacement unit.

Loaner Equipment
We do not have loaner equipment to use during the repair period. You may purchase a new or used (half price) unit as a spare to use during the repair period. Warranty on half-price units are half of the original warranty period. These unit can generally be shipped the same day of request if received before 12:00 noon.

Customer Support
Engineers on staff may be able to assist you by phone, fax or e-mail to help determine the status of your equipment. These calls tend to fall into three categories: 1) no fault found, 2) mis-adjusted, 3) component defect. We can often save you time and expense by discussing the situation prior to sending equipment back for repair.

Field Service
We can make special arrangements for an engineer to visit a job site to assist in repair diagnosis. The cost is $500 per day plus travel and lodging expenses. We can also recommend other companies that are factory-trained and available to provide repair or start-up assistance.

Instruction Manuals
Be sure to read the owner's manual or instruction manual for your equipment. Copies are available on-line in pdf format for easy download. Extensive trouble-shooting information is included with the manual.

Test Equipment
MagnaValve testing is available from EIectronics Inc. that allows complete diagnostic evaluation of controls or MagnaValves. Contact EI for more information.

MagnaValve Test Stand

Parts for Customer Repair
Controls and flow monitors do not have any customer serviceable modules for replacement. All MagnaValves use a valve driver module to regulate the magnetic cancellation current and this can be customer replaced. No field adjustments are required but valve model and serial number must be referenced for proper replacement. MagnaValves with sensors have a sensor amplifier that can be field replaced. Contact customer service for more information.